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100% SATISFACTION GUARANTEE: |
FitEnvy.com's #1 priority is maintaining a customer for life! Our goal is that every customer is 100% satisfied with their shopping experience & purchase using our web site. If you are not satisfied please let us know, we are committed to taking the appropriate steps until you are! |
Secure Sockets Layer (SSL) is an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure. Feel assured your sensitive data is transferred securely with strong 128 bit encryption when ordering on FitEnvy.com |
| VISA-MASTERCARD-PAYPAL-CHECK |
| ** Please call us to arrange check payment 760.402.8574 / checks must clear before the order can ship |
SHIPPING |
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| FitEnvy's Shipping 1 Rate Plan: UPS/FED EX/ USPS PRIORITY MAIL |
| -Orders usually ship within 24 hours & please allow 3-5 days for delivery |
| -We can ship to PO Boxes using the United States Postal Service if you request it |
| -Remember to double check your shipping address is correct so your package arrives on time!! |
| ** If an order has to be re-delivered because of an incorrect address you will be charged $15 fee per UPS |
Order Amount |
Shipping Charges |
Shipping Method |
$ 0 - 49.99 |
$5.99 - $6.99 |
Standard Ground** |
$ 50.00 - 99.99 |
$6.99 - $7.99 |
Standard Ground** |
$ 100.00 - 149.99 |
$7.99 - $8.99 |
Standard Ground** |
$ 150.00 - 198.99 |
$ 8.99 - $9.99 |
Standard Ground** |
$199 + |
FREE |
Standard Ground** |
| ** Shipping rates for destinations within the 48 contiguous U.S. which can be delivered by UPS ground service |
| ** Orders over 10 lbs maybe subject to a $2 handling fee depending on the size of the order |
Alaska & Hawaii |
Shipping rates can be found at the check out shipping calculator |
| Expedited Freight | UPS overnight & 2-day are available, see rates at check out shipping calculator |
| Have confidence in ordering with FitEnvy.com, you may return unopened new items for a full refund within 30 days of receiving the order less shipping costs. Returns on items in new condition will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges. *** To send back product for a refund you must first obtain a return authorization number (RA#) - see steps below *** In the event that you need to exchange a product in unopened new condition after 30 days please contact us & we will help you out!! | |||||||||
If your not a 100% satisfied with your purchase we will exchange new un-opened product for you with out charging a restocking fee! Its that simple! |
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| Return procedure: | |||||||||
| 1. Request an RA here: | |||||||||
| The following needs to be included on the RA request- | |||||||||
| -Reason for return | RETURN ADDRESS |
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| -Product description/ product number/quantity | FitEnvy.com |
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| -Date of purchase | c/o RA# |
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| -Receipt number | |||||||||
| 2. Please mark the RA# clearly on the outside of the box | |||||||||
| -packages with out an RA will be refused | **REMEMBER TO WRITE THE RA# ON THE BOX** |
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| 3. You are responsible for the return shipping charges | |||||||||
| -Unfortunately, we'll have to refuse C.O.D. shipments | |||||||||
| 4. RA #s expire within 30 days of the issue date | Track your package: |
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| 5. Product being returned must be in brand new re sellable condition | |||||||||
| 6. We suggest using a track able method of shipping such as UPS | |||||||||
| 7.Once the RA is received back by FitEnvy you will receive a credit | |||||||||
BACK ORDERS |
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Customers are contacted on back orders & we will let you know available options |
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SHORTAGES/MIS-SHIPMENTS |
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| Because of our double-check packing system, we have minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product. If the product still can not be found or if any other problem exists please contact us within 24 hours of receipt of delivery. THANKS! | |||||||||
SALES TAX |
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Purchases made in the state of California are subject to .0775 percent sales tax. |
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TERMS OF USE |
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All statements on our web site pertaining to supplements and health products have not been evaluated by the Food and Drug Administration. All such products are not intended to diagnose, treat, cure or prevent any disease. FitEnvy attempts to be as accurate as possible in our product descriptions. However, FitEnvy does not warrant that our product descriptions or other content on our web site is accurate, complete, reliable, current, or error-free. If a product offered by FitEnvy itself is not as described, your sole remedy is to return it for a refund in accordance with our Returns Policy. The information and material contained on our web site, including information, data, text, graphics, audios, videos, products, services, links or other items - are provided "as is", and "as available". FitEnvy does not warrant the accuracy, adequacy or completeness of such information and material and expressly disclaims liability for errors or omissions in such information and material. |
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THANK YOU!!!! |